FAQ: StayblCam - Super Steady Video with iPhone, GoPro, and More!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Are there any size or weight restrictions for camera compatibility?

Pretty much all modern cell phones / smart phones will work great with the StayblCam. The exception would be phones that are unusually thick, exceeding more than 18mm thickness (11/16 inches). Any action camera or compact camera will also work, as long as they have a universal 1/4” tripod mount screw built-in - or if they can be fitted with a tripod mount. Cameras should not exceed more than 300-350 grams (approx 11 ox) in weight for proper balance. Last updated: Fri, May 30 2014 1:02 pm EDT

Does it require any batteries to operate?

No. The StayblCam does not rely on anything electrical. Last updated: Fri, May 30 2014 1:22 pm EDT

Is the StayblCam waterproof so I can use in rain, or under water?

Yes. You can take it scuba diving, white river rafting, storm chasing, or snow boarding.. The StayblCam was designed to withstand all kinds of weather so you can get smooth looking shots no matter what. Last updated: Fri, May 30 2014 1:22 pm EDT

What is the physical range of movement of the StayblCam?

You can record video with your phone all the way down to the floor or ground - but also raise the StayblCam upwards up to 2-3 feet (60-90 cm) above your head. The low-glide shots are perfect for recording dogs, cats, or little kids to see the world they see. But if you want a higher view-point (for instance, at a concert or in a large crowd) - bring the StayblCam up over your head to record a view that people around you will envy. Using the StayblCam gives you the same range of flexibility as your hand and arm. By letting your fingers control the action - you can tilt the StayblCam to pretty much any angle you want. These types of movements are typically not easily accomplished with other, traditional video stabilizers - as they often constrict you to a horizontal view only. Last updated: Fri, May 30 2014 1:22 pm EDT

Will you be able to ship it to my country?

We are very familiar with the challenges of dealing with customs, shipping costs, etc. when sending packages internationally. Therefore, we will absolutely do what we can to make the international shipments of the StayblCam units as hassle-free as possible for our international pledgers, but please understand that some factors such as customs handling will be out of our control as well. We will try to accomodate the proper labeling on customs slips to avoid problems when our package reaches your country destination. Last updated: Fri, May 30 2014 1:22 pm EDT

How does the StayblCam differ from a monopod?

Other monopods are typically only used as an extension to take photos or videos at a distance away from the body. The StayblCam can do this - but also act as a balancing stabilizer, and can mount smartphones in addition to action cameras Last updated: Sat, May 31 2014 9:29 pm EDT

Will the StayblCam work with a DSLR?

The current version works best with compact cameras, but we will be developing a slightly larger version that will accomodate DSLR cameras. If we reach our initial goal early - we might soon add stretch goals to cover the cost of developing a larger version. Last updated: Sat, May 31 2014 9:29 pm EDT

Is the smart phone adapter included with the StayblCam?

Yes, the smart phone mount / adapter (shown in the videos) is always included. :-) Last updated: Sat, Jun 21 2014 7:34 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
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